Q: Do you deliver?
Yes! We offer food delivery directly via our Toast delivery partner. You may also order with several popular delivery services, including Uber Eats, Grubhub, DoorDash, Caviar and Postmates. All of our partners deliver to all of Boston and surrounding towns, and now offer contactless delivery.
Q: Is it true that you can include alcohol in pick-up and delivery orders?
Yep - that’s great news, huh? On our pick-up and delivery menus, you can now find beer, wine by the bottle and wine by the can, including sangria and mimosas! Please note that you must order alcohol with food and a valid 21+ ID is required. Cheers!
Q: Are there ways to support Trident without buying books or food?
Why, thank you for asking! You can buy a gift card to use now or in the future (available as an electronic or physical card). Also, you can follow us on Facebook, Twitter, and Instagram and subscribe to our newsletter.
Q: I'm a rewards member. Can I track and use my rewards on your website for books or food?
Thank you for being a rewards member! For those who aren't in the know, you can sign up here. Our rewards program isn't automatically linked to our website for books. If you would like to track your book purchases to your rewards account, please put your rewards number in the order comments. We are now offering Toast delivery and pick-up for food, which is fully integrated with our rewards program! If you would like to earn rewards points for your meals, please order here.
Q: Is there anything else besides food and drink I can include in my order?
We’re glad you asked - yes! We have some creative add-ons listed on our menu, including a surprise puzzle, a surprise book or a bundle of greeting cards to help you #StayInReachOut, and we have some new additions on the way! Just check under the "Most Popular" section to see what's currently available.
Q: Does it matter if I order my food delivery through Toast or through my regular order delivery app, like UberEats?
Yes, it does matter! When you order through our direct partner, Toast, you get the food you know and love on your doorstep and we don't have to pay high commissions to third-party delivery services. Plus, you can earn and redeem Trident rewards points! It's a simple way to help Trident during this crazy time!
Q: Can I order books that are not currently in stock at the store?
Yes, we are able to send you books that are in stock from our warehouse. Please note that additional shipping fees may apply if an order has to be sourced from multiple locations.
Q: Can I order 'backordered' titles?
We will try our best to get you every book in your order, but due to availability, some books will not be in stock for weeks or months. In these cases, we will cancel the book off your order and notify you of the change.
Q: What are the ways I can shop for books?
We are currently offering three modes of online shopping:
In store - We are open in a limited capacity 8am-9pm, seven days a week.
Online - We are able to ship books, gifts, and cards anywhere in the U.S. You can place an order on our website and choose your preferred shipping method.
Curbside pick-up - Select this option at check-out. When your order has been marked 'Ready for Curbside Pick-up', you are able to come get your books. When you arrive, please give us a call at (617) 367-8688 and a bookseller will get you your order.
Q: How long will it take for my order to ship?
Books that are in stock at the store are usually packed and shipped within 2 days. For anything we don't currently have in stock but are able to get from our distributor, it takes about 3-5 days to receive them and then ship them out. Please note that there have been some supply chain issues, so high demand titles are taking longer to get reprinted and sent to us. We will do our best to get your books as fast as we can.
While USPS, FedEx, and UPS have been fairly reliable, we have had some issues with orders getting held up a bit in the shipping process depending on their order volume.
Q: I'd like to order books in bulk. How do I do that?
Trident is your perfect, local source for bulk orders (10+ books). We offer a tiered discount, depending on quantity. Please email firstname.lastname@example.org for all bulk order inquiries.
Q: What is media mail and when can it be used?
Media mail is an inexpensive USPS shipping option that can only be used for books and magazines. Unfortunately, gifts, puzzles, and games cannot be shipped using media mail. These items are eligible for ground shipping or curbside pick-up.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
- The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (name, address, e-mail, etc.) may be kept on file for more than 60 days in order to process future transactions. We do not store credit card numbers on our servers.
Q: What is your return policy?
We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
In store purchases
- You may return books or non-book items in their original conditon within 4 weeks of purchase. Non-Book items must also include all original tags and/or packaging.
- A receipt must be present for the return
- No cash returns. A store credit will be given in the form of a gift card, which can be used in either the bookstore or cafe.
- You may return or exchange any book or non-book item in its original condition for store credit (excluding shipping cost) within 30 days of receiving your order. Non-Book items must also include all original tags and/or packaging.
- For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
- Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
- If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.