Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Cover Image
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What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research) Cover Image
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Delivering Happiness: A Path to Profits, Passion, and Purpose Cover Image
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An Introduction to Service Design: Designing the Invisible Cover Image
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Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practi Cover Image
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The Big Book of Words That Sell: 1200 Words and Phrases That Every Salesperson and Marketer Should Know and Use Cover Image
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The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany Cover Image
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Honest to Greatness: How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success Cover Image
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The Power of Wow: How to Electrify Your Work and Your Life by Putting Service First Cover Image
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Emotional Intelligence for Sales Success: Connect with Customers and Get Results Cover Image
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The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping Cover Image
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company Cover Image
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