The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty Cover Image
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Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships Cover Image
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results Cover Image
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty Cover Image
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Cover Image
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Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills Cover Image
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(This book cannot be returned.)
Raving Fans: A Revolutionary Approach To Customer Service Cover Image
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results Cover Image
$15.00
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Cover Image
$19.95
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Undaunted: Overcoming Doubts and Doubters Cover Image
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Orchestrating Experiences: Collaborative Design for Complexity Cover Image
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers Cover Image
$28.00
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